Touchstone Internal Medicine and Pediatrics

FAQs

Dr. Joy Touchstone is a “Med/Peds” physician. She completed residencies in both Internal Medicine and Pediatrics and she is Board Certified in both specialties.

First Visit

If you are a new patient, please arrive 10 minutes early to complete your paperwork and new patient registration. Make sure to bring your insurance card.

Is it Easy to Get an Appointment?

We make every effort to schedule sick patients to be seen on the same day if patients call before end of day. Less critical illness or routine medical concerns can be seen within 24-48 hours. Well visits can usually be scheduled within the week.

What if my Child gets Sick After Office Hours?

There is a physician on call at all times after 5pm for medically urgent questions. Prescription refills, routine medical questions and other office related business are not handled after hours.

Cancellations?

Cancellations require 24 hours notice except in exceptional situations. A $30 fee will be assessed for cancellations or no shows.

Walk-ins?

Our practice accepts walk-ins on Saturdays only for established patients. At other times, we will accept a walk-in but it may require some additional waiting time as we prefer to work on an appointment basis.

Do you take my insurance?  What if I am uninsured?

We accept most major insurance plans and cash pay patients are welcomed. Call for information regarding your specific plan or circumstances.

What to ask a pediatrician

When I’m speaking to a new patient I like to know a bit about them and their parenting style, but mostly I make myself available to questions that prospective clients interview me with.  The following is a list of questions I have heard and which I suggest you ask any new pediatrician with interviewing them as your potential new family doctor:

  • Are you certified by the American Board of Pediatrics (AAP) and are you a member?
  • If you choose a family physician, is she certified by the American Board of Family Medicine (ABFM)?
  • What is your area of specialty?
    This is particularly important to know if you think your child will have special medical needs.
  • What are your office hours and are you available evening or on weekends?
  • When available for well-child visits as well as scheduled appointments?
  • How long does it take to return a phone call and will you or a nurse call back?
  • How would a phone call be handled when the office is closed or when the doctor is on vacation? Who will be your alternate if you are sick or on vacation?
  • How are emergencies handled? At which hospital(s) do you have privileges and will you meet us at the hospital if there is an emergency?
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Touchstone Internal Medicine and Pediatrics

Touchstone Internal Medicine and Pediatrics